Question 1

How do I know if my teen needs professional support?

Accepted Answer

Trust your instincts as a parent. Signs include: significant changes in mood or behaviour, withdrawal from family/friends, declining school performance, increased anger or aggression, sleep or appetite changes, self-harm, or expressing hopelessness. If you're concerned, a free consultation can help clarify whether support would be beneficial.

Question 2

What if my teen refuses to come or is resistant to therapy?

Accepted Answer

This is incredibly common and we're experienced with reluctant teens. We start with activities they enjoy - basketball, walking, or just hanging out. Many teens who've refused traditional therapy engage with our approach because it doesn't feel like 'therapy.' We're patient and work at their pace.

Question 3

What exactly is 'movement-based therapy'?

Accepted Answer

Instead of sitting face-to-face in a clinical room, we work side-by-side during activities. This might be shooting hoops, going for walks, or other movement that helps teens relax and open up naturally. The therapy happens through conversation during these activities - it's still professional counselling, just delivered differently.

Question 4

How do I access crisis support after hours?

Accepted Answer

Call our main number 0411 186 247 - it redirects to our crisis line after hours. We have trained crisis counsellors available 24/7. For immediate danger, always call 000 first, then call us for follow-up support.

Question 5

How do I know if my teen is eligible for NDIS funding?

Accepted Answer

NDIS eligibility requires a permanent disability that significantly impacts daily life. Many mental health conditions qualify, including autism, ADHD, anxiety disorders, depression, and trauma-related conditions. We can help you understand the process and connect you with NDIS planners.

Question 6

What if we don't have NDIS funding?

Accepted Answer

We offer private pay options: Individual sessions $120, Group sessions $60, Family therapy $150. Crisis support is bulk-billed. We also offer payment plans and can discuss fee adjustments for financial hardship - we never want cost to be a barrier to getting help.

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